Retouren

Dear Customer,

If the item you purchased has any defects, please contact us. To help us process your request as quickly and efficiently as possible, photos or a short video of the defective item are especially helpful.

Please make sure that the total size of the files you send does not exceed 5 MB.

You can contact us easily via our contact form using the subject “Complaint/Exchange” or by email at retoure@hellomini.de.

As soon as we receive your request, one of our team members will get back to you within approximately 24–48 business hours. We are happy to assist you and will do our best to find a suitable solution together.

If you only have a general question, you can also reach us by phone at +49 (0)251 / 596877-80 during our business hours or via our contact form.

Kind regards
Your hellomini Team